Shipping policy

 

ALL ORDERS ARE SHIPPED FROM MELBOURNE - AUSTRALIA

Free standard domestic shipping on all orders above AUD $150 is automatically applied at checkout
+ See tabs below for flat rate charges breakdown based on destination and order value
+ We aim to ship all orders within two business days
+ Orders placed before 11am AEST (GMT+10) will often be shipped on the same business day!
+ Orders placed over the weekend or public holiday will ship out on the following business day
+ Please allow extra processing time during sale periods for orders to be shipped

 

DOMESTIC SHIPPING - AUSTRALIA

+ Free domestic shipping on all Australian orders over $150

+ AUD $10 flat rate express shipping on all Australian orders over $150

+ AUD $15 flat rate standard shipping on all Australian orders under $150

+ AUD $25 flat rate express shipping on all Australian orders under $150

 

NEW ZEALAND SHIPPING

+ Free standard international shipping on all New Zealand orders over $300 AUD

+ $20 flat rate express international shipping on all New Zealand orders over $300 AUD

+ $25 flat rate standard international shipping on all New Zealand orders under $300 AUD

+ $35 flat rate express international shipping on all New Zealand orders under $300 AUD

INTERNATIONAL SHIPPING

+ $30 flat rate standard international shipping on all orders under $150 AUD

+ $60 flat rate express international shipping on all orders under $500 AUD

DOES SA1NT SHIP TO MULTIPLE ADDRESSES?

Please note that you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

IS MY PACKAGE INSURED

All items are insured against theft and accidental damage whilst in transit from SA1NT to the shipping address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

We are unable to authorise packages to be delivered without a signature.

HOW CAN I TRACK MY ORDER?

We aim to dispatch all orders within two business day. All orders placed before 10:00am AEST (GMT+10) will often be shipped out on the same business day.  For more information on order shipments, please refer to our shipping information page.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch, SA1NT is not responsible for any delays caused by destination customs clearance processes.

Once your order has been shipped, you will receive an email confirmation of your order with shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Order Status'. If you are not registered, sign up now so you can track future orders.

WHAT IF MY PRODUCT IS FAULTY?

If you receive a damaged or defective item, submit a Return Request using the Customer Service contact form and we will help you exchange or return the item.

HOW MUCH WILL I HAVE TO PAY IN TAX AND DUTIES?

All orders are shipped from Melbourne Australia and all prices are inclusive of Australian GST.
International/NZ orders, duties are payable by the purchaser.